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Section 01
GST tax invoices
Every booking with Prefer Logistics receives a GST-compliant tax invoice issued by Prefer Logistics Private Limited, Chandigarh. Each invoice shows:
- Invoice number, date and your Prefer Logistics tracking ID (plus the carrier AWB once assigned)
- Your name, billing address and – for business customers – your GSTIN
- An itemised breakdown of freight, fuel surcharge, packaging and other charges
- The applicable HSN/SAC code, with GST shown separately
ℹ️View, print or download all your invoices anytime from the
Customer Portal.
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Section 02
How GST is applied
Our logistics services attract GST at 18%. How it appears on your invoice depends on where you are registered:
| Customer location | Tax on invoice |
|---|
| Within Chandigarh (UT) | CGST 9% + UTGST/SGST 9% |
| Other states | IGST 18% – e.g. Punjab, Haryana, Himachal Pradesh |
ℹ️Claiming input tax credit? Share your GSTIN and registered business name
before the invoice is issued – for example in the notes when you
book a service. Invoices issued without a GSTIN need a credit note and re-issue.
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Section 03
How your charges are calculated
Chargeable weight
Carriers bill on the greater of the actual (dead) weight and the volumetric weight of each package:
Volumetric weight (kg) = Length × Width × Height (cm) ÷ 5000Our packing team right-sizes boxes to keep this as low as safely possible. Final weights are verified at our Sector 22A hub.
What the total can include
- Base freight for the destination zone, carrier and service level
- Fuel surcharge set by the carrier and revised periodically
- Packaging & handling – boxes, bubble wrap, palletisation, documentation
- Doorstep pickup, where applicable
- Transit insurance, if you choose to cover the declared value
- GST as described above
ℹ️Website calculator quotes are estimates. Remote-area surcharges, address corrections and destination customs duties are billed at actuals when levied.
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Section 04
Customs duties & destination taxes
Import duties and taxes charged by the destination country are not included in our freight. Unless you arrange a duties-paid (DDP) service in advance, the receiver pays them to the carrier on delivery.
ℹ️If the receiver refuses to pay duties, the carrier may hold or return the shipment – and those charges become payable by the shipper.
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Section 05
Payment methods & terms
| Method | Details |
|---|
| UPI / Online | Pay instantly using any UPI app |
| Bank transfer | NEFT / RTGS / IMPS – details on your invoice or from our desk |
| At the counter | Cash or card at SCO 815–816, Sector 22A, Chandigarh |
When payment is due
- Personal & walk-in shipments: paid in full before handover to the carrier.
- Corporate / B2B accounts: billed per shipment or periodically, within the credit period agreed for your account.
Payments are recorded against each shipment and any outstanding balance is shown in the Customer Portal. Further dispatches may be held on overdue accounts.
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Section 06
Cancellations, corrections & refunds
- Before carrier handover: cancel anytime. We refund the amount paid, less any pickup, packaging or documentation work already done.
- After carrier handover: freight is committed to the carrier and is generally non-refundable. Any refund or credit the carrier gives us is passed on to you.
- Billing errors: wrong weight, name, GSTIN or amount? Tell us promptly and we will issue a GST credit note and corrected invoice.
Approved refunds go back to the original payment method, or by bank transfer for cash payments.